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MINDPOOL FOR Customer-facing teams

Harness the insights of your frontline employees

Unlock employee-driven insights and suggestions about your business, customer, and market

Tailored for your needs

How Mindpool can help you engage customer-facing teams

Use Mindpool to harness the wealth of knowledge with customer-facing teams and discover your most critical problems and opportunities

Mobilize the untapped insights of customer-facing employees

Unlock unfiltered employee-driven insights from the people that actually talk to customers

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Predict your most critical pain points and opportunities

Discover the problems and opportunities that are not in your CRM and drive impact

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Engage your frontline teams and empower managers

Listen and engage your entire frontline and empower managers to make good decisions

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Break down information gaps with bottom-up feedback

Bridge the gap between managers and your frontline to know exactly what is going on

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Employee-predictions
are

25%

more accurate than
your own forecasts

Of your
employees

56%

have insights that can impact your bottom line, yet only 1/3 feel heard

Companies with engaged
employees are

21%

more profitable, but 80 percent of employees are not engaged

THE VALUE

The value of using Mindpool in Customer-facing teams

Employees provide unique predictions and insights about future company performance, and Managers receive actionable insights and predictions for better decision-making

Performance predictions
Performance predictions

Performance predictions

A single platform for performance predictions & business trends

Tap into an overview of how frontline employees predict the performance of your company will develop. Easily identify what departments are most positive and negative about the future, as well as what drives positive or negative performance.

Business insights
Business insights

Business insights

Deep insights into your business with topic analyses of all inputs
from employees

Explore curated insights about your business from your customer-facing teams and discover exactly what is driving positive or negative performance. Easily navigate all insights with intuitive topic and sentiment analysis that helps you identify most critical issues or the biggest opportunities.

Drive engagement
Drive engagement

Drive engagement

Easily prioritize and act on suggested actions from employees

Discover actionable suggestions on how to improve your business and predict your biggest pain points and opportunities from frontline employees. Navigate suggested actions with topic analysis and ranking by impact and effort. Identify low-hanging fruits and actions that will improve your bottomline.

Enable managers
Enable managers

Enable managers

Access company wide reports or department breakdowns that are easy to share

Share insights from the frontline to management with ease in order to close information gaps and unlock valuable new insights. Empower your business with reporting functionalities ranging from high-level executive summaries for top management, to department-specific insights for your team leads.

Automate analytics
Automate analytics

Automate analytics

No hassle for you - the platform automatically analyses and categorize all data

Save time and effort with access to real-time processing of insights based on research. Benefit from having immediate access to highly curated insights powered by new technology.

WHITE LABEL SOLUTION
WHITE LABEL SOLUTION

WHITE LABEL SOLUTION

Need customized questions and branding on your surveys and dashboard?

Look no further - we offer custom questions and analysis based on research and can fully customize the solution to your brand guidelines.

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Learn why some of the best companies choose Mindpool for the business and how collective intelligence have helped them grow.

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Learn how Mindpool can help you today

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Learn how Mindpool can help you today